"When a measure becomes a target, it ceases to be a good measure."

Hospital beds headed to Ukraine!

How many have you been a part of???

It’s pretty simple….

Lewis, Shewhart, Deming, Wheeler

It isn’t that hard to misrepresent impact numbers…

Because lasting performance comes from improving how work happens, not from demanding better results from the same broken conditions.

In 2012 the National Academy of Medicine estimated the U.S. health care system squandered $765 billion a year, more than the entire budget of the Defense Department.

Donors who rely on these charities’ claimed program percentages when making giving decisions might think they are giving to highly efficient organizations when in fact most of their cash donations are being spent on overhead.

There’s a dirty little secret in high-stakes capital campaign fundraising that donors and the public know little or nothing about: Creative accounting makes it appear that many charities raise far more money than they actually do.

Make meetings productive

What box….

A magical community and the best 5 years of my life!

The many types of pallets….